Workshop Support Intern

Tasks

Roles & responsibilities

• Assist AfterSales Technical and Workshop Support teams with the achievement of organizational objectives.
• Gathering, entering and analyzing data, creating dashboards and presentations.
• Collect Service and Diagnostic Media issues as reported by Porsche Centers.
• Direct communication with Porsche Centers via PRMS ticket, email, phone or in person.
• Analyze Workshop Media Feedback cases.
• Work with PCNA and/or PAG to solve reported issues.
• Assist with the interaction of various departments and external vendors.
• Ad-hoc administrative tasks and AfterSales projects.

Qualifications

Qualifications

Required Skills:

• Highly self-motivated with excellent independent time management
• Proactive ability to locate and identify issues with minimal direction
• Attention to detail with strong problem solving and analytical skills
• Strong written and verbal communication skills
• Desire for continuous development and learning opportunities
• Professional, pleasant, and customer service oriented disposition

 

Preferred qualifications include:

• Recent graduate or in process of obtaining a higher education degree or comparable study.
• Training, coursework, and/or experience in automotive, engineering or transportation.

 

Preferred skills include:

• Basic/entry level German language familiarity.
• Experience using Microsoft Office 365 software, especially PowerPoint and Excel
• Ability to analyze data and develop concise reports; Excel, SQL, MS Access, SAP-BW/BO

Physical requirements

• Must be able to lift 15 pounds at times.
• While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
• Must be able to effectively work and complete tasks in an open office/noisy environment.